1. Report problems within 30 days
Contact us within 30 days of delivery if an item is damaged, defective, incorrectly printed, materially different from the ordered product, or if the wrong item arrives.
Include:
- Your order details and the affected product.
- A description of the problem.
- Clear photos showing the entire item and the issue.
- For multiple affected items, a photo or video showing all affected items together when reasonably possible.
Use our contact form to begin a claim.
2. Eligible remedies
After reviewing the evidence, we may provide a free replacement, a full or partial refund, or another appropriate remedy. The remedy depends on the issue, product, production partner findings, and applicable law.
Damaged or defective products generally do not need to be mailed back unless we specifically request a return.
3. Non-defective returns and exchanges
Products are personalized and manufactured only after purchase. For that reason, we generally do not accept returns or exchanges when:
- The product was correctly made but you changed your mind.
- You selected the wrong size, color, product, device model, orientation, or other option.
- You no longer want the image or prefer a different image.
- A gift recipient does not want the item.
This does not limit non-waivable cancellation, return, or warranty rights that apply in your location.
4. What is not normally considered a defect
Minor differences can result naturally from printing and manufacturing. Unless materially outside normal tolerances, the following may not qualify:
- Small differences between screen color and printed color.
- Minor print-placement variation.
- Normal texture, stitching, grain, coating, or material variation.
- Minor size variation within standard manufacturing tolerances.
- Image softness or artifacts already visible in the selected source image.
5. Customer image and selection issues
Free replacements or refunds are generally unavailable for problems caused by an incorrect customer selection, unsuitable source image, spelling contained in the uploaded image, unauthorized content, or an approved crop or composition.
Automatic upscaling can improve resolution, but it cannot guarantee recovery of detail that does not exist in a severely blurred, compressed, or damaged source image.
6. Lost and returned shipments
A shipment confirmed as lost without an address or recipient error may qualify for a replacement or refund after investigation.
If delivery fails because the address was incorrect, incomplete, refused, unclaimed, or inaccessible, we may offer paid reshipment, a partial refund, or another remedy depending on recoverable costs and applicable law. Original shipping charges may be non-refundable.
7. Cancellations
Contact us immediately to request cancellation. If production has not started, we will attempt to cancel and refund the order. Once the production partner begins work, cancellation and changes may be unavailable.
Submitting a request does not guarantee cancellation. We will confirm whether the request succeeded.
8. Refund timing
Approved refunds are issued to the original payment method unless another method is required or agreed. After we issue a refund, the financial institution may require additional business days to post it.